Engage with customers proactively: Tune into conversations that solidify your brand identity
Companies often become overwhelmed by data that offers no real significance. Review Ninja allows you to zero in on the voices of social media that are influencing others’ perception of your brand. With our Natural Language Processing Engine, you can choose and track the most relevant keywords for monitoring purposes. This frees your social feed of clutter while keeping you apprised of what is most important.
You can figure out where most social chatter is taking place by filtering customer feedback according to channel. Because not all comments are equally valuable, you can organize the feedback you receive by influencer. This allows you to determine who has the greatest effect on social audiences when it comes to your brand identity. Social ticketing is easy because our tool allows you to sort it by the sentiment expressed. When you know which conversations lead to more traffic and conversions, you can leverage them to increase your reach.
Improve customer experiences on the spot: Track and respond to comments from across the web using a single dashboard.
Social media is the preferred method of researching a company’s products and services for many consumers. Even more importantly, sites like Facebook and Google+ are where they share their most honest opinions.
Mobile connectivity enables consumers to express their opinions anywhere and at any time. This results in potentially millions of feedback records across multiple social channels. With Review Ninja, you can leverage your organized social media feed of conversations to improve experiences for your customers. Our tools also allow you to develop relationships, build trust, and turn detractors into loyal advocates and evangelists for your brand.
Thirty percent of users on social media prefer to interact with a company’s customer service from the site instead of a call center. You can take advantage of this by resolving problems in real-time before they escalate. This further enables you to establish a brand identify that attracts new customers.
Our revolutionary social listening tools turn unstructured feedback from customers into clear solutions. It empowers you to resolve issues, identify current trends, and take part in the customer’s journey from the start. The result is higher customer acquisition and revenue.